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ABOUT

Welcome to FiltersAmerica.com!

Values in Air Filtration Products since 2001

FiltersAmerica.com was founded in 2001 by a team of HVAC experts with a goal to deliver the convenience high quality products to consumers doorsteps at an affordable price. Our website has been providing consistent excellent customer service for residential and business consumers from around the country for over 11 years.

We put our 60 years of HVAC expertise to educate consumers on getting the best quality air in their home. Whether fighting allergens, mold, dust or simply looking to improve the overall quality of their home's air, FiltersAmerica.com shows homeowners the best way to improve indoor air quality.

We are eager to help. If you are unsure what to order, give us a call. We're here to help you make a wise buying decision. Your satisfaction is our #1 priority.

 

Frequently Asked Questions:

Shipping Questions:

Q: How soon will my order ship?

A: We typically ship orders within 2-3 business days of the order being placed. However, sometimes weekends and holidays will delay that shipping speed. Once your order ships, you will receive an email with the tracking information so you can track your package.

 

Q: How much will I be charged for shipping?

A: At FiltersAmerica, we charge a flat rate shipping fee of $9.95 for orders that are shipping within the contiguous US. If your order is shipping outside of the US, then you will be charged $34.95. Also, if your order is shipping outside of the contiguous US and the $34.95 is not enough to cover the shipping costs, we will email you with the additional freight costs before we ship the order. Once you approve the additional shipping fees, then we will release your order for shipment.

 

Q: How do you ship orders?

A: We ship using Fedex Ground, Fedex Home and Fedex Smartpost. If your order fits within the requirements of Fedex Smartpost (weight and dimensions) then we will ship your order via Fedex Smartpost, which means your package will be delivered to your home by your local USPS driver. All other packages will be delivered via Fedex Ground or Fedex Home. 

 

Order Questions:

Q: Do you charge Sales Tax?

A; We do charge sales tax. It will be based on the shipping address. If you live in a state where we charge sales tax, then you will be presented with the sales tax amount at the time of checkout.

 

Q: I think I've ordered the wrong size. What do I do?

A: If you've ordered the wrong size and need to return your order, please visit our Contact Us page and select the option "I need to return / exchange product". This will give you the steps for returning your item. Please note, if you've received an item that you didn't order, do not return your product. Please call us at 847-669-3175 or email us at shipping@filtersamerica.com and we'll look into the issue. Our office hours are Monday - Friday, 8am - 6pm EST.

 

Q: The tracking information says my order has been delivered, but I never received it. What do I do?

A: If you've been following your package via the tracking information we provided and it states your order was delivered, but you never received it, please call us at 847-669-3175 or email us at shipping@filtersamerica.com as soon as possible. We need to receive your communication of the lost package within 7 days of the stated delivery so we can follow our internal procedures of locating the package. If we do not receive your communication of the lost package within the 7 day timeframe, then we will not be able to assis you in locating the lost package.

 

General Product Questions:

Q: Can you explain what the difference is between an OEM filter and an Aftermarket filter?

A; Yes, OEM stands for original equipment manufacturer. This means the OEM filters is the brand name filter made by the manufacturer. An aftermarket filter is a compatible filter manufactured by someone else. Generally, aftermarket filters are built to the same specifications as the OEM filter and operate just as effectively and efficiently.

 

Q: What does MERV mean?

A: MERV stands for minimum efficiecny reporting value. Basically, the higher the MERV rating, the smaller the particle the filter captures.

 

Q: Why are there two sizes on HVAC filters?

A: Ther are usually two sizes listed on HVAC filters. These are the Actual size and the Nominal size. The actual size of the filter is the size of the filter if you would get if you measured it with a tape measure. The nominal size of the filter is the nice, whole number of the filter. For example, filter sizes are normally listed like this: 20x25x5 (19-3/4 x 24-1/2 x 4-3/8). The size "20x25x5" is the nominal size, while the size "(19-3/4 x 24-1/2 x 4-3/8)" is the actual size.

 

 
 

FiltersAmerica

Warehouse Address:

2938 State Route 752
Ashville,
OH 43103
Phone: 847-669-3175
http://www.FiltersAmerica.com.

Mailing Address:
2938 State Route 752
Ashville, OH 43103
847-669-3175

 

Did you know - Have your air ducts cleaned. Years of air flowing through your air system collects a lot of dust which recirculates in the air your breathe.
Tell a friend about FiltersAmerica.com!

Remember to stock and save.
$9.95 ships anywhere in the Contiguous United States with any quantity!

* Fixed rate shipping excludes whole house dehumidifier, orders outside the Contiguous United States, Alaska and Hawaii.



© 2002-2012 FiltersAmerica.com
2938 State Route 752 Ashville, OH 43103
CONTACT CUSTOMER SUPPORT TEAM
847-669-3175
M-F 9 a.m. - 3 p.m. CST


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FiltersAmerica.com is a leading supplier of consumer air quality products including replacement HEPA filters, air purifiers, air cleaners, and home humidifier products. We search the market for the best value in replacement filters and humidifier pads and pass the value to our customers. We stock all of our products and ship from our own warehouse in Illinois. Did you know you could reduce your heating and air conditioning costs by up to 20% by changing your filter?