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Shipping Returns and Exchanges

Shipping

Your shipping cost is a flat rate of $8.95 per order to anywhere in the Contiguous United States, regardless of the size of order which also includes insurance. Customers can save the shipping charges by visiting our warehouse showroom located at 11259 Kiley Drive in Huntley Illinois. Call ahead and we will have your filters ready for pick up. Flat rate shipping excludes items shipping by motor freight. There is an additional shipping fee of $26.95 to Canada, Hawaii and Alaska orders. Shipments to Canada must be placed by mail, fax or phone. Orders placed by 3:00 p.m. are usually shipped the same day by Federal Express ground. Light items may be shipped using FedEx Smartpost. You can expect your order to arrive in 3-5 days. Sorry, we cannot deliver to Post Office Boxes or accept C.O.D. transactions. FiltersAmerica.com customers can track their shipments 24 hours/day 7 days a week. Shipping notifications come from FiltersAmerica and NOT FedEx and we NEVER have any attachments to the email.

Return Policy

If you are not completely satisfied with your purchase, you may return your order within 30 days of purchase. Simply return the merchandise in its original packaging and condition together with a copy of your on-line order  . We also recommend that you send it via UPS with a receipt verification, packages are known to get lost so it's good to have the parcel tracked. Be sure to also include a brief description of why you are returning the product together with online return form for a full refund of the unused product to:
FiltersAMERICA Returns
11259 Kiley Rd.
Huntley IL 60142

In order to receive the proper credit, you must return the product in it's sealed, original packaging. You must also have a RMA number which is obtained by completing the online return form.

Product Not What You Ordered
If you received a product incorrectly or received a product you didn't order, complete a return form. DO NOT return the product until our customer service team instructs you to do so.

Damaged product during shipping.
If your items were damaged during shipping, do not return the product until one of our customer service represenatives instructs you to return the product. Your damaged product claim will process much faster after speaking with us first. By completing the online return form will expedite your claim.

Exchange Policy

We do not exchange product. If you have ordered the wrong product, you will need to complete the return form for a return the product and you will need to re-order the correct product.

 

Did you know - When you vacuum your carpets or dusting, run your furnace fan continuously so your air cleaner/HEPA filter can catch disturbed airborne particles.
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Remember to stock and save.
$8.95 ships anywhere in the Contiguous United States with any quantity!

* Fixed rate shipping excludes whole house dehumidifier, orders outside the Contiguous United States, Alaska and Hawaii.



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11259 Kiley Drive - Huntley Il 60142
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